Integrated, comprehensive patient billing and payment
The changing dynamics of the business of healthcare have made one thing very clear to providers: the patient encounter doesn’t end with the delivery of care. The need to provide patient billing and payment solutions that are effective for your patients and efficient for your staff has never been more important than it is today. Because of this need and our commitment to simplifying the business of healthcare, we are now offering Emdeon Patient Connect. Emdeon Patient Connect provides integrated print and eCommerce solutions that address the challenges of today’s healthcare billing and payment processes including return mail management, online patient billing and payment and eCashiering.
Historically, the patient billing and payment process has been composed of fragmented steps that relied on disjointed solutions. However, with Emdeon Patient Connect, providers can enjoy an integrated and bundled solution that can help save time and money at every step. Our solutions work together to help make every aspect of your billing and payment cycle quicker, easier and more efficient.
Clear, concise patient statements
The easiest way to increase collections and accelerate payments is to make sure your patients understand their financial responsibilities. Concise and easy-to-read statements from Emdeon Patient Connect can help eliminate consumer confusion and reinforce patient trust in your billing practices. Our statements encompass the guidelines of HFMA’s PATIENT FRIENDLY BILLING® and focus on improving the quality of patient statements.
Returned mail management
In addition to clear, concise patient statements, Emdeon Patient Connect can eliminate virtually all handling of returned mail and often find up-to-date addresses for patients who may have moved without notifying your office. Rather than burdening your staff with skip tracing, all returned mail is sent to our facility where it is analyzed to find new addresses and delivery information.
Online billing and payment management
Emdeon Patient Connect can help you capitalize on the growing acceptance and utilization of online bill payment by consumers with convenient online billing and payment options. Your patients will enjoy 24/7, secure access to their account information and statements online and you’ll see how providing online billing and payment management to your patients can help facilitate faster collection of patient-owed amounts.
Enterprise-wide cashiering
Emdeon Patient Connect provides an enterprise-wide approach to collecting patient payments. With Emdeon Patient Connect, you have the ability to accept co-payments, deductibles, pre-payments and payments for outstanding patient balances. To help you get a clearer view of patient collections, each day’s payment activity is automatically posted directly to your host financial system so that the information may then be viewed across your enterprise.
Electronic document storage
We can also put your entire index of patient billing and payment documents at your staff’s fingertips to help quickly and accurately resolve questions your patients may have. Our on-demand retrieval can help reduce your document storage costs and put all of your patient financial documents at your fingertips. All documents are available 24/7 via your web browser.
To assist with the changing dynamics of the business of healthcare, Emdeon Patient Connect delivers a comprehensive suite of services for managing all areas involved in patient billing and payment.
Emdeon Patient Connect facilitates a better connection between you and your patients at every step in the billing and payment process for optimized revenue collection and enhanced patient satisfaction.
Start improving your patient billing and payment today with Emdeon Patient Connect. Contact us at 877.EMDEON.6 (877.363.3666) or visit us online at www.emdeon.com/pbps.
Making a Better Connection
