Learn Five Key Strategies for Building a Culture of Revenue Cycle Excellence

Developing a Culture of Revenue Cycle Excellence is the most recent report to be released by the PATIENT FRIENDLY BILLING® project, a collaborative endeavor spearheaded by HFMA to promote clear, concise, and correct patient friendly financial communications. The report identifies ways that positive changes in hospital culture and the mind-set of staff can fuel significant improvements in revenue cycle performance. Developing a Culture of Revenue Cycle Excellence is based on interviews with organizations that were awarded HFMA’s MAP Award for High Performance in Revenue Cycle. As a sponsor of the distribution of this report, Emdeon is proud to support the HFMA PATIENT FRIENDLY BILLING® project.

To learn five key strategies for building a culture of revenue cycle excellence, download a complimentary copy online.

Call 877.EMDEON.6 (877.363.3666) or visit us online to discover how Emdeon is transforming the industry with a 360 degree approach to revenue and payment cycle management enabling providers to get paid more, faster.

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Access Support Fast, 24/7 with our Interactive, Online Resource

Emdeon is expanding its web-based support system, ON24/7, to Patient Billing & Payment Solutions customers in an effort to continually improve service quality and reliability. ON24/7 is a proprietary web-based system that allows customers to submit service requests and check on the status of those requests 24 hours a day, 7 days a week.

Prefer to speak to our staff directly about your healthcare business needs? Don’t worry! As always, you can still submit your service requests over the phone.

Why use ON24/7?
24/7 Access to Submit Service Requests
Emdeon ON24/7 means just what it says. Support tools and services are available to you 24 hours a day, seven days a week. With ON24/7, you can log-in to the system anytime, anywhere you have an Internet connection to submit new service requests and check on the status of existing requests that have been submitted by you or anyone else at your organization.

Automatic Updates
At Emdeon, we understand that staying up-to-date on the status of your request is important. That’s why email alerts are a key component of ON24/7. After a service request has been submitted, a confirmation email is automatically sent to you documenting that your request was successfully received. In addition, you’ll also receive ongoing progress reports as your service request is worked. When one of our service representatives updates the status of your request, you’ll get an email that identifies the person working on your inquiry and a notification of the updated status.

Friendly, Knowledgeable Service from our Nashville Team
Another benefit of ON24/7 is that you have peace of mind knowing that your service requests are being handled by experienced professionals who know your systems. ON24/7 is supported by a team located at Emdeon’s corporate headquarters in Nashville and they’re ready to help you get the most out of your Emdeon solutions.

When can I start using ON24/7?
To help make the transition as seamless as possible, we started transitioning customers in a phased approach beginning in October. Your Emdeon Account Executive or Relationship Manager will contact you regarding your organization’s transition to ON24/7.

How can I start using ON24/7? Your organization will need a username and password to start using ON24/7. You will receive this information with log-in instructions from your Emdeon Account Executive or Relationship Manager. In addition, this information will also be mailed to your organization for your convenience.

Can I still call Emdeon to submit service requests?
Yes! Whether you contact our service staff online or over the phone, Emdeon is dedicated to giving you fast, knowledgeable service to achieve your goals. If you prefer to submit a service request over the phone, simply dial 1-877-334-8608 for assistance.

To learn more about ON24/7, contact your Emdeon Account Executive or Relationship Manager or call 877.EMDEON.6 (877.363.3666).

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Get a Lock on Patient Payments

There are a few givens in the healthcare equation. One of those givens is our overall system runs better for everyone when providers receive prompt payment. Another given is that providers are perpetually challenged to handle patient payment processing and posting, ultimately affecting their own cash flow and revenue cycles. As increased consumerism and digital technology converge in the healthcare sector, it’s also a given that the way providers receive, handle and interact with patients and payments evolve. As the industry is slowly incorporating electronic payments, there remains a deluge of paper payments to process. Thus, it’s a challenge for providers to prepare for the digital future while still handling--literally--the paper-filled present. To that end, Emdeon has expanded its Patient Billing & Payment Solutions offering to introduce Emdeon Patient Lockbox, a gap-bridging alternative ready for immediate application in provider practices.

Emdeon Patient Lockbox is a progressive interpretation of a longstanding tool of the banking and finance world. Designed expressly for the healthcare industry with specific functionality for providers seeking payments from patients, used in conjunction with Emdeon ExpressBill Services for statement printing and mailing, Emdeon Patient Lockbox easily integrates with providers’ existing processes and procedures to expedite deposits, posting and management of patient payments.

According to Lyle Beasley, Emdeon‘s Vice President of Patient Billing & Payment, Emdeon Patient Lockbox is a truly unique solution for providers seeking to proactively improve their payment processing. “Emdeon Patient Lockbox was built specifically for healthcare providers marrying the best components of the financial industry lockbox model with the healthcare data processing expertise of Emdeon,” Mr. Beasley explains. “The result is an elegant solution that automates the process of accepting inbound patient payments. Emdeon Patient Lockbox automates mail processing and handling, provides state-of-the-art image archival, delivers enhanced workflow and exception management, and enables electronic payment posting. The results are lower labor costs, reduced exceptions, expedited payment, and more timely and accurate posting.”

Emdeon Patient Lockbox funnels paper communications and payments to a strategically located and secured facility, where the information received--be it change of address notifications or patient payments--is immediately processed, channeled and handled on behalf of providers. Deposits are posted directly to providers’ existing banking institutions. The result is the mass of paper and mailed correspondence that circumvents providers’ offices is no longer a burden to already busy staff members. Additionally, Emdeon Patient Lockbox incorporates automated exceptions handling, making any special posts very simple and manageable for providers. This focused system streamlines the process and reduces potential for error all around.

Because providers are in the business of caring for patients--not patient collections, Emdeon Patient Lockbox is an excellent tool for all providers to direct more energy on their priorities while at the same time enhancing the patient collections process. Even as providers benefit from highly efficient deposits and payment processing, patients also receive benefits as they are assured of payment receipt including a more up-to-date view of account status and any correspondence sent receives faster, more accurate attention.

“The financial relationship between providers and patients continues to gain in importance, as patients are increasingly responsible for directly paying for the care they receive,” Mr. Beasley summarizes. “With Emdeon Patient Lockbox, providers can focus on patient care, while Emdeon focuses on simplifying the business of healthcare.”

Emdeon Patient Lockbox is available in conjunction with Emdeon ExpressBill Services immediately as part of the company’s integrated Patient Billing & Payment Solution, Emdeon Patient Connect. To find out more about a healthcare specific lockbox solution contact us today at 877.EMDEON.6 (877.363.3666) or visit us online.

A Proficient Partner to Handle your Posts: Emdeon Patient Lockbox efficiently and effectively captures and processes payments received--for the fastest, most accurate posting.

A Lock on the Needs of the Healthcare Industry: Emdeon Patient Lockbox incorporates core components of institutional banking lockboxes, yet customizes the functionality for targeted needs of healthcare providers including working with existing software and posting to existing bank(s) accounts.

Provider Friendly, Patient Ready: Emdeon Patient Lockbox is easily integrated with Emdeon Patient Connect, making patient billing and payment simpler and less labor-intensive while ensuring patients get the payment acknowledgements they deserve.

Ready to improve cash flow by automating the depositing and posting of patient payments received in the mail? Call 877.EMDEON.6 (877.363.3666) or visit us online to learn how Emdeon Patient Lockbox can help you speed funds availability with faster processing of payments.

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Attention HFMA Chapter Officers and Leaders!

Thought Leadership Opportunities for your Local Chapter

As a leading provider of revenue and payment cycle management solutions, Emdeon is excited to provide thought leadership speakers for your local chapter! We have visited many chapters so far this year for speaking sessions on topics such as Patient Responsibility Estimation Tips and Tricks, Denial Management Best Practices, Patient Billing & Payment Best Practices and more. We’re ready to visit your chapter!

To see our full topic list, available speakers and arrange an Emdeon speaker for your local chapter visit us online today!

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Free Case Study Download: 10 Patient Statement Best Practices

“Patients need clear, understandable statements...sent out in a timely fashion. It has made a huge difference for us.”

To hear Janet Walthew discuss the topic, it seems so simple. You see, Walthew is the Director of Patient Financial Services at Seattle’s Northwest Hospital & Medical Center, an organization that has successfully transitioned to a patient-friendly billing model. Walthew and Revenue Cycle Senior Director, Mike Smith, led Northwest Hospital’s shift from an approach focused on major payers to a system keenly in tune with today’s patient-consumers.

So—just what did Walthew, Smith and the Northwest Hospital team do? Download the complete Emdeon customer success story.

Want to reduce customer service calls, improve cash flow through prompt billing and provide clear, concise financial statements? Call 877.EMDEON.6 (877.363.3666) or visit us online to learn how Emdeon ExpressBill Services can help you create effective patient communications.

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Emdeon Completes Acquisition of Chamberlin Edmonds

Emdeon, a leading provider of healthcare revenue and payment cycle management solutions, has completed the acquisition of Chamberlin Edmonds & Associates, Inc., a leading provider of government program eligibility and enrollment services to over 200 acute care facilities in 31 states. Chamberlin Edmonds' technology-enabled services assist hospitals in lowering the incidence of uncompensated care, reducing bad-debt expense and increasing overall cash flow.

Chamberlin Edmonds offers hospitals a unique service model that combines highly-trained professionals located on-site at hospitals, sophisticated workflow technology, regional resolutions centers and a centralized back office infrastructure to deliver cost-efficient, comprehensive and scalable eligibility and enrollment services for government programs. These services track the patient from initial intake through post-enrollment application resolution and offer hospitals the ability to screen, qualify and enroll patients into government, charity and community benefit programs.

"The acquisition of Chamberlin Edmonds provides Emdeon with an enhanced revenue cycle management solution to better address the reimbursement challenges our hospital customers face," said George Lazenby, chief executive officer for Emdeon. "As the government further increases its role in reimbursable care, we believe we will have significant opportunities to cross-sell these value-added products and services to the existing base of 5,000 hospitals already in our network."

Chamberlin Edmonds' professional staff utilizes its technology systems and repetitive, manufacturing-like processes to help maximize eligibility yield and improve cash flow for hospitals. This model, developed over more than twenty years, can be integrated with current Emdeon solutions to produce powerful technology-enabled solutions for hospital customers.

"We believe the healthcare market will benefit tremendously from the combination of Emdeon and Chamberlin Edmonds," said T. Ulrich Brechbuhl, president and chief executive officer for Chamberlin Edmonds & Associates. "Together, we offer a comprehensive technology-enabled revenue cycle management service from one single strategic partner equipped to address the current and future challenges associated with Medicaid and other government sponsored programs."

Emdeon acquired Chamberlin Edmonds for $260 million in cash. The transaction was financed through the use of unrestricted cash and an incremental $100 million term loan under an amendment to Emdeon's existing credit facility.

Statements made in this article that express Emdeon's or management's intentions, plans, beliefs, expectations or predictions of future events are forward-looking statements, which Emdeon intends to be covered by the safe harbor provisions for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. These statements often include words such as "may," "will," "should," "believe," "expect," "anticipate," "intend," "plan," "estimate" or similar expressions. Such statements include statements regarding the anticipated performance of the acquired business and the integration of the acquired business with Emdeon. Forward-looking statements also may include information concerning Emdeon's possible or assumed future results of operations, including descriptions of Emdeon's revenues, profitability and outlook and its overall business strategy. You should not place undue reliance on these statements because they are subject to numerous uncertainties and factors relating to Emdeon's operations and business environment, all of which are difficult to predict and many of which are beyond Emdeon's control. Although Emdeon believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect Emdeon's actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements, including the risks discussed in the "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations" sections and elsewhere in Emdeon's Annual Report on Form 10-K for the year ended December 31, 2009, as well as Emdeon's periodic and other reports, filed with the Securities and Exchange Commission.

You should keep in mind that any forward-looking statement made by Emdeon herein, or elsewhere, speaks only as of the date on which made. Emdeon expressly disclaims any intent, obligation or undertaking to update or revise any forward-looking statements made herein to reflect any change in Emdeon's expectations with regard thereto or any change in events, conditions or circumstances on which any such statements are based.

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