Quick Facts to Help You Get the Most from Your Emdeon Patient Billing & Payment Solutions
Technology can be a powerful tool to boost productivity and profitability. But, if you aren’t making the most of the solutions available at your fingertips, you might be missing opportunities to improve efficiencies within your organization. That’s why we want to provide a few reminders about the capabilities offered by Emdeon Patient Connect solutions.
Did you know that…
1. System administrators at your facility can reset user passwords in Emdeon eCashiering.
Anyone designated with administrative rights for Emdeon eCashiering at your organization can reset passwords directly from the dashboard. The password reset option is accessed under the “User Administration” tab which means no phone call to customer service is required! As you likely know, it’s challenging to keep up with passwords; the ability to change them autonomously saves time and makes your work life a little more simple.
2. Patient receipts can now be branded messaging tools.
You can add your provider organization’s logo and 200 characters of messaging to patient receipts generated by Emdeon eCashiering and Emdeon Patient Pay Online. The inclusion of your logo is one more way to establish branding, and those 200 characters can convey quick reminders or helpful tips that bring more value to patients in this subtle, quick-read format.
3. We have recurring payment options.
Emdeon Patient Pay Online and eCashiering offer optional recurring payment functionality for patients. Recurring payments are extremely effective in improving cash flow for your organization while also simplifying patients’ billing experiences in tandem. With more and more patients bearing direct responsibility for payment of their care, you’ll find the ability to set up recurring payments extremely beneficial. To learn more and get set up, simply contact our customer service team.
4. Emdeon can customize the design of your statements for improved response.
We have a design team on the ready to create statements that blend your branding, key messages, layout, use of color and, perhaps most importantly, HFMA Patient Friendly Billing® standards. Why are custom statements better? Communication is visual, not just textual. By strategically ordering content and using call-out boxes and colors, you can help patients better read, follow and know how to respond to their statements. Our design team is adept in statement design that puts the spotlight on action-oriented information such as “amount due.” Because recipients are ceaselessly inundated with messaging, it’s important that your statements be laid out attractively and colorfully to stand out, get noticed and merit response from patients. To implement, there may be a small programming fee; connect with your account manager for details.
Have any questions regarding any of our products or services? Don’t hesitant to call us at 877.EMDEON.6 (877.366.3333) for more information.
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