Originally Broadcast August 8, 2012
Webinar Title: Patient Statements: Telling a Story to Collect More in Less Time
Speakers
Marie B. Tomé
Revenue Systems Management
Ochsner Health System
Trish Darcy
Product Manager, Patient Billing & Payment Solutions
Emdeon
Summary
If anyone attempted to recount a story to you but forgot some of the most important details, mixed-up the sequence of events, or rushed too quickly to the end, you likely left scratching your head wondering exactly what happened.
In health care, patient statements should also be considered a storytelling medium with an introduction (information about the care that was provided), the plot (insurance claims that were submitted), and the finale (the total amount due). Similar to a story, patient statements must follow a logical order and use detail to guide and educate the reader. Patients confused about their financial responsibilities are more likely to pick up the phone to call your billing department instead of picking up their pen to write a check for payment.
Ochsner Health System shares strategies that providers can use to design clear and concise PATIENT FRIENDLY BILLING® statements to drive more timely and accurate patient payments.
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