Introducing Emdeon Patient Pay Online - The Mobile Version


Now Patients Have the Ability to Pay in the Palms of Their Hands

Emdeon Patient Pay Online is now optimized for use on mobile devices. The newly launched version of our popular, web-based payment portal offers mobile detection. If a user accesses the site from a smart phone or tablet computer, the mobile version appears automatically for easier navigation and use. When accessed from a personal computer (desktop or laptop), the standard view, also recently updated, loads.


Patient Pay Online Mobile

This important, new incarnation of Emdeon Patient Pay Online is truly consumer-driven. Today’s patient-consumers own smart phones (smart phones account for half of all U.S. mobile phones today, and that percentage continues to grow steadily1), and, increasingly, they are using them to make payments and purchases. Mobile bill payment adoption among online consumers went up 33% from 2011 to 2012, as more than 8 million web-savvy consumers opted to pay by mobile for the time-saving convenience and flexibility, among other reasons.2 Of tablet computer owners who’ve visited billers’ sites on their devices, 61% have done so to pay bills.3

In tune with patient preferences and behavior, we invested in site optimization for mobile rather than developing a stand-alone mobile application. Recent reports show that more consumers access biller sites and payment portals via mobile web browser than by mobile app. By optimizing the main site, we provide everything patients need to pay online while on the go, without requiring them to download anything in the process. Because all smartphones have native web browsers, patients can just login online and go.



With this mobile-ready site, we’re empowering you to provide the billing and payment options your patients are already accustomed to receiving and using from other industries. The site provides on-the-go access to account information and statements, helping to keep patients actively engaged, informed and motivated to make payments. And, this may inspire your patients to go paperless. Nearly half of respondents in a recent survey stated that they would be more likely to stop receiving paper statements because of the ability to access a biller’s site on their tablet computers.4 The same study revealed that 44% of customers felt electronic billing improved their relationship with the organization.5



We’ve built this version of Emdeon Patient Pay Online with even more stringent security layers, as well as adherence to patient-friendly billing principles. Both the standard and mobile versions are created to effectively engage and communicate with patients as consumers first and foremost, using language, layout and design that guides interaction with information. The goal is always to motivate response in the form of payment while reducing the patients’ need to contact customer service for more information. We’ve created the mobile site to work as smoothly and seamlessly as the smart phones and tablets upon which it is accessed.

Ready to discover how Emdeon Patient Pay Online can help expedite your patient receivables cash flow by automating payment acceptance? Call 877.EMDEON.6 (877.366.3666)to discover more.**

1Neilsen Report 3/12
2-4Fiserv Inc., Billing Household Survey 2012
5Response specific to banks, Fiserv Inc., Billing Household Survey 2012

**The mobile version of Emdeon Patient Pay Online is slated for general release on, or before, October 2012.



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