It's 10 O'Clock. Do You Know Where Your Patient Data Is?


If nothing is more important to a healthcare provider than caring for the well-being of patients, protecting patients’ personal information runs a very close second. Patient care is guided by the Hippocratic Oath but it is also heavily regulated by HIPAA mandates requiring that provider organizations keep a watchful eye to safeguard patient data too.

If your organization uses email to transmit patient billing files, you are likely subjecting precious data to potential compromise. The causes of possible data leakage through email are vast including human error, system hacking and unauthorized access. All around, transmitting patient billing files using email is a high risk procedure that comes with enormous consequences should the method fail.

That’s why Emdeon ExpressBill Services is designed to protect patient billing information throughout statement printing and mailing and especially when files are initially uploaded from the provider’s patient billing system.

The key to our data protection? Emdeon leverages a password-protected File Transfer Protocol (FTP) site which allows customers to transfer files to this secure site ensuring only the provider and Emdeon can access the files. This method is like an armed guard escort leading the file directly from one locked safe to the next reducing the risk of misdirected, leaked or intercepted data. Our eye on file security doesn’t stop there. After the files are uploaded, they are automatically scanned to evaluate data integrity and file completeness. Another bonus? Data can be sent 24 hours a day, seven days a week and customers have the flexibility to select whether file processing should start in real time or on a pre-determined schedule.

Keeping sensitive data protected and secure is at the core of Emdeon’s business. Did you know that Emdeon powers the single largest financial, administrative and clinical information exchange in the U.S. healthcare system? Recently, Emdeon opened the second of two new data centers that serve as the central nervous system for the largest and most powerful network in healthcare. With a Tier 3 infrastructure, these centers allow us to provide a single, interactive and standards-based transaction processing and analytics platform.

Take a comprehensive look at your patient billing data processes. Do you see any potential leaks in the system? Call 877.EMDEON.6 (877.363.3666) to learn more about Emdeon ExpressBill Services!

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