“Patients need clear, understandable statements...sent out in a timely fashion. It has made a huge difference for us.”
To hear Janet Walthew discuss the topic, it seems so simple. You see, Walthew is the Director of Patient Financial Services at Seattle’s Northwest Hospital & Medical Center, an organization that has successfully transitioned to a patient-friendly billing model. Walthew and Revenue Cycle Senior Director, Mike Smith, led Northwest Hospital’s shift from an approach focused on major payers to a system keenly in tune with today’s patient-consumers.
So—just what did Walthew, Smith and the Northwest Hospital team do? Download the complete Emdeon customer success story.
Want to reduce customer service calls, improve cash flow through prompt billing and provide clear, concise financial statements? Call 877.EMDEON.6 (877.363.3666) or visit us online to learn how Emdeon ExpressBill Services can help you create effective patient communications.
Free Case Study Download: 10 Patient Statement Best Practices
