Emdeon is expanding its web-based support system, ON24/7, to Patient Billing & Payment Solutions customers in an effort to continually improve service quality and reliability. ON24/7 is a proprietary web-based system that allows customers to submit service requests and check on the status of those requests 24 hours a day, 7 days a week.
Prefer to speak to our staff directly about your healthcare business needs? Don’t worry! As always, you can still submit your service requests over the phone.
Why use ON24/7?
24/7 Access to Submit Service Requests
Emdeon ON24/7 means just what it says. Support tools and services are available to you 24 hours a day, seven days a week. With ON24/7, you can log-in to the system anytime, anywhere you have an Internet connection to submit new service requests and check on the status of existing requests that have been submitted by you or anyone else at your organization.
Automatic Updates
At Emdeon, we understand that staying up-to-date on the status of your request is important. That’s why email alerts are a key component of ON24/7. After a service request has been submitted, a confirmation email is automatically sent to you documenting that your request was successfully received. In addition, you’ll also receive ongoing progress reports as your service request is worked. When one of our service representatives updates the status of your request, you’ll get an email that identifies the person working on your inquiry and a notification of the updated status.
Friendly, Knowledgeable Service from our Nashville Team
Another benefit of ON24/7 is that you have peace of mind knowing that your service requests are being handled by experienced professionals who know your systems. ON24/7 is supported by a team located at Emdeon’s corporate headquarters in Nashville and they’re ready to help you get the most out of your Emdeon solutions.
When can I start using ON24/7?
To help make the transition as seamless as possible, we started transitioning customers in a phased approach beginning in October. Your Emdeon Account Executive or Relationship Manager will contact you regarding your organization’s transition to ON24/7.
How can I start using ON24/7? Your organization will need a username and password to start using ON24/7. You will receive this information with log-in instructions from your Emdeon Account Executive or Relationship Manager. In addition, this information will also be mailed to your organization for your convenience.
Can I still call Emdeon to submit service requests?
Yes! Whether you contact our service staff online or over the phone, Emdeon is dedicated to giving you fast, knowledgeable service to achieve your goals. If you prefer to submit a service request over the phone, simply dial 1-877-334-8608 for assistance.
To learn more about ON24/7, contact your Emdeon Account Executive or Relationship Manager or call 877.EMDEON.6 (877.363.3666).
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